Job Description

  • Planning the work of the CRM team.
  • Prioritize solving problems for the company's customers. In order to speed up the needs of customers.
  • Plan and develop various tasks as assigned by supervisors.
  • Analyze, answer questions, give advice and troubleshoot problems using the program and troubleshooting technical problems of the program. to customers who use the program Or other services of the company.
  • Inform various news. related to work and for the benefit of the customer's work, such as exchange rates, tariffs, news of the customs department, news of the Excise Department or system changes That affect customers, etc.
  • Coordinate with various departments. related inside and outside In order to solve problems for customers successfully, get advice. and receive feedback from customers of the company to improve the work.

Job Qualification

  • Bachelor's degree or master's degree in Information Technology, Computer Science, Computer Engineering.
  • At least 5 years of working experience.
  • Able to use Office Applications such as Word, Excel, PowerPoint well.
  • Proficiency in English English very well.