Job Description

  • Provide advice and analyze problems Suggest solutions to problems for the Customer Support team.
  • Coordinate with relevant departments both inside and outside the organization. So that customers can use the program smoothly and successfully.
  • Manage the team to be able to serve customers effectively. And create satisfaction for customers.
  • Lead the team to operate according to the policy and respond to the goals of the organization.
  • Study, research, knowledge, news. related to work as information for introducing the Company's customers Along with bringing the information to disseminate to the team to know how to solve the problem together to improve and optimize products and services.
  • Bring a summary report in the meeting department with various departments. to improve and optimize products and services.
  • Analyze and summarize problem information both caused by the use of the company's program or other programs including the various work systems of customers that affect the Company's program and bring such problems to coordinate with relevant parties to find ways to solve problems for customers.

Job Qualification

  • Graduated with a bachelor's or master's degree in information technology or business computer.
  • At least 5 years of working experience.
  • Able to use Ms Office computer well
  • Knowledge of OS : Windows System (Ex. MS Windows 7, 8, 10) - Internet Browser : Google Chrome, Internet Explorer.
  • Have basic knowledge in the field - Database : MySQL, MSSQL Server - Computer language : XML, HTML, Java, PHP.
  • have Knowledge of import-export formalities or logistics.
  • If you have been through a call center service, it will be considered as an advantage.