Analyzing, answering questions, giving advice and solving problems using the
program and solving technical problems of the program (preliminary) for customers who use the
program. or the company's services through the telephone system or remote control system or e-mail, etc.
Inform various news related to work And to benefit the work of customers.
Coordinate with various departments. related both internally and externally in
order to solve problems for customers successfully.
Receive advice and receive feedback from customers of the Company. To improve the work.
Analyze and summarize information about problems that arise. both caused by the use of
the company's program or other programs including the various work systems of customers that affect the
Company's program and bring such problems to coordinate with relevant parties to find ways to solve problems for customers.
Make a summary report on answering phone calls, e-mails and problems in working for the Leader team.